Privacy Policy

1. Information We Collect

• Name, business email address, phone number, company details, and message content you submit through our contact form or direct email communication.
• Technical and commercial information you choose to share with us, including product interests, application requirements, and project background.
• Basic device, browser, and server log information required to operate, secure, and troubleshoot the website.

2. How We Use Your Information

• Respond to product inquiries, technical questions, and business requests.
• Prepare quotations, follow up on evaluations, and support laboratory or OEM projects.
• Operate, secure, and improve the website and its contact workflow.
• Meet legal, regulatory, and record-keeping obligations where applicable.

3. Legal Basis

Where European data protection rules apply, we process personal data on the basis of legitimate interests, steps requested before entering into a contract, compliance obligations, and consent where consent is specifically required.

4. Data Retention

We keep inquiry records only for as long as necessary to manage commercial follow-up, technical support history, compliance needs, and reasonable internal reference periods. When information is no longer needed, it is deleted or anonymized.

5. Sharing and Service Providers

We do not sell personal data. Information may be shared only with hosting, email, or technical service providers that help us operate the website and respond to requests, and only to the extent necessary for that purpose.

6. Hosting, Security, and International Transfers

The public site is intended for hosting on European infrastructure. If a service provider outside the European Economic Area is used in the future, we will apply appropriate safeguards before transferring personal data.

7. Cookies

This website currently uses only the technical cookies and session data required for language handling, form submission, and essential site operation. If optional analytics or marketing cookies are introduced later, this policy and the site consent flow will be updated accordingly.

8. Your Rights

You may request access to, correction of, deletion of, restriction of, or objection to the processing of your personal data, and where applicable request data portability. You may also lodge a complaint with the relevant supervisory authority.

9. Contact

For privacy-related requests, please contact us at sales@alpsoptics.com or support@alpsoptics.com.